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GENERAL TERMS

The owner of the website and seller in web-shop is Estonian limited liability company JOIK OÜ, (reg no 11692691, VAT EE101309587).

Location: Tänassilma tee 27, Tänassilma village, Saku rural municipality, Harju county, 76406, Estonia

Contacts: e-mail joik@joik.ee, phone +372 475 7201

By using this website, you accept these terms and conditions:

-              GENERAL TERMS

-              TERMS OF SALE

-              USAGE OF DATA

TERMS OF SALE

In web-shop JOIK.EE you can buy safely and conveniently.

Seller

The seller in e-shop is Estonian limited liability company JOIK OÜ (reg no 11692691, VAT EE101309587) located in Tänassilma tee 27, Tänassilma village, Saku rural municipality, Harju county, 76406, Estonia.

Contacts: e-mail joik@joik.ee, phone +372 475 7201

Contract

These present terms are the contract of sale between the consumer or other client using web-shop JOIK.EE and JOIK OÜ (hereinafter referred JOIK or seller).

If you shop in our web-shop, you agree to these terms.

Web-shop is not intended for buyers with reselling purposes. For wholesale inquiries please contact us at joik@joik.ee.

Products purchased from Estonian web-shop JOIK.EE will be shipped only within Estonia. For international orders please use our international web-shop at JOIK.EU.

JOIK reserves the right to change prices and herby terms at any time without prior notice. JOIK will not change unilaterally prices nor terms for already placed orders or made contracts.

Purchasing

Descriptions of the products and prices are shown next to each product. All prices are given in euros and include Estonian VAT.

Select the desired products and add them to the cart also selecting the quantity of products. The contents of the shopping cart can be reviewed at any time by clicking on the cart icon at the header of page.

When all selected products are in your cart, move on to the next page and choose the form of delivery and accurately fill in all the fields. Fields marked with a star * are mandatory to fulfill.

Payment can be made through:

-              Bank links of Swedbank, SEB, Danske, Nordea and LHV;

-              card payment via EveryPay payment service. EveryPay is JOIK’s official provider of payment solutions certified by Visa and MasterCard.

In case you have some comments about your order, please write them to the remarks section in the shopping cart.

Before proceeding to payment, make sure that selected products, amounts and prices are correct.

Select a payment method, confirm your order and you will be forwarded to the selected payment form. Before selecting the payment method you must agree to the terms and conditions of sale.

NB when using payment via banklink! After making the payment click the button “back to the merchant”, otherwise your order will not be activated.

After confirmation of payment, we send you the purchase confirmation e-mail regarding your order.

Campaigns

Sometimes we offer discounts that require special vouchers. If you have such a voucher, enter the exact text of the voucher to the "voucher" field in the shopping cart and then press "OK".

Delivery

Products purchased from Estonian web-shop JOIK.EE will be shipped within Estonia. For international orders please use our international web-shop at JOIK.EU.

We offer the following delivery options:

-              Itella SmartPOST postal parcel machines. Price 2,85 €. If you select SmartPOST, please also select the parcel machine from the drop-down menu where you want to have your package delivered.

-              Itella SmartCOURIER. Price 5,25 € The courier delivers the package directly to the address in Estonia that you have inserted while placing the order.

-              JOIK factory shop. Order can be picked up at JOIK factory store in Tänassilma tee 27, Saku parish (on the border of Tallinn, near the Laagri industrial park). The shop is open Monday to Wednesday 10-17 and Thursday and Friday 10-18. On the weekends and national holidays the shop is closed. We will contact you, when your order is ready fo pickup.

We offer free shipping if your order exceeds 35 €. If your order exceeds 35 €, please still select a suitable way of delivery – the shopping cart system automatically deducts the cost of delivery.

Time of dispatch

Usually the order will be dispatched within 1-3 working days. If there are no obstacles, we will dispatch the delivery on the same or next working day. We will inform you, if the order cannot be sent within 3 working days.

After dispatching the order to the transport company, the rules and delivery times of Itella SmartPOST OÜ apply. For more information, please see Itella's website. Although we make every effort to get your order to arrive as quickly as possible, we cannot be responsible for delays caused by the transport provider.

Based on experience, we can say that on the mainland Estonia orders are typically delivered within 2-3 working days.

Always check carefully that all your inserted data is correct. Errors may cause the delay or even loss of order.

Payment

Payment can be made through:

Bank links of:

-              Swedbank AS

-              AS SEB Pank

-              Danske Bank A/S Eesti filial

-              Nordea Bank AB Eesti filiaal

-              AS LHV Pank

Card payment. The card payment service is provided by EveryPay. Everypay supports VISA and MasterCard Credit and Debit cards. Maestro and Visa Electron cards are not supported. EveryPay is JOIK’s official provider of payment solutions certified by Visa and MasterCard. EveryPay is secure service that is mediated by AS LHV Pank.

If you choose the bank link as payment method, then after confirming the order, system will direct you to the selected Internet bank where you can conclude the payment.

NB when using payment via banklink! After making the payment click the button “back to the merchant”, otherwise your order will not be activated.

If you choose card payment you will be directed to EveryPay payment page where you can make your payment.

Consumers right of withdrawal

According to the law, the consumer has the right to withdraw the contract within 14 days from receipt in case products are unused and packages are not broken/damaged.

The right of withdrawal is only for consumers, that means for natural person who concludes a transaction not related to independent economic or professional activities. All other persons are not considered as consumers.

The precondition for the right of withdrawal is that products have not been handled in a way that differs from the way products would be handled in case of a physical store.

The consumer cannot use the right of withdrawal if she opens a sealed package of a cosmetic product which makes it impossible for the seller to offer the product to a next customer.

NB: to preserve the right of withdrawal, open the boxes and other packing carefully, and do not open the packages that are sealed for protection and where the removal of such seal would damage the packaging.

In the situation where the products, by their nature, cannot be returned by normal post, the consumer bears the costs of returning the goods.

The consumer must return the products to the seller within 14 days of the application for withdrawal.

If you have withdrawn from the contract and sent back the ordered products, JOIK will reimburse to you the amount paid for the products and delivery in ordinary scale (i.e. cost of SmartPOST) within 14 days of the receipt of withdrawal application.

The consumer bears the costs of delivery when returning the products. The seller will not reimburse the costs of returning delivery.

Please send the application for withdrawal at joik@joik.ee.

You can also use the standard form of application for withdrawal. /link/

Legal remedies for consumers

The consumer can relay upon non-compliance of the object of contract with the terms and conditions of the contract on the legal remedies provided by law: require performance of the obligation, withhold performance of an obligation which is due from the obligee, demand compensation for damage, withdraw from or cancel the contract, reduce the price in the case of a delay in the performance of a monetary obligation, demand payment of a penalty for late payment.

The consumer has right to recourse to a body settling extra-judicial complaints and disputes.  The instructions are in the Estonian Consumer Protection Board website.

Quality

JOIK always checks all products before dispatching them, however, if you discover that the received goods are damaged, you never should use them and inform us by e-mail or in written form as soon as possible, but not later than within two months from the receipt of products.

If products have defects due to our fault, we repair, replace or reimburse the defective products in an amount that you have paid in our web-shop.

Do not use damaged products. Such use is buyer's sole responsibility. We cannot compensate or replace damaged products, when products have been used.

The seller is liable for any lack of conformity of a product which exists at the time when product is delivered to the consumer.

In the event of consumer sale, the seller is liable for any lack of conformity of a thing which becomes apparent within two years as of the date of delivery of the product to the consumer. In the event of consumer sale, it is presumed that any lack of conformity which becomes apparent within six months as of the date of delivery of a thing to the purchaser already existed before the delivery of the thing, unless such presumption is contrary to the nature of the thing or the deficiency.

Please note that many of our products are with limited period of use and therefore it is not possible to rely on lack of conformity if the product’s best before date is over.

We ensure that if the products have been stored in usual conditions, they can be used according to the manufacturer's recommendations for their intended purpose until the arrival of 'best before' deadline.

Safety

It is very important to carefully follow directions for use and other safety requirements which are published on our website or are enclosed with the products. We are not liable for any damage that occurred when the product was not used as intended, user does not follow the instructions given by the manufacturer or any other safety requirements or the product is used after the expiry of 'best before' date.

Safety of candles

Always carefully follow the safety instructions when burning candles. Safety pictograms and use instructions are also on the label under the candle glass.

The candle wick must be always 0,5 cm long and clean during lighting or burning. In case candle distributes smoke or flame is too big, the wick is too long or unclean. It is dangerous and prohibited to burn candle in this state. Put the candle off and cut wick to the size.

Do not burn a candle more than 3 hours at a time. Trim the wick before next burning up to 0,5 cm.

Always burn candle on a heat proof surface away from objects that can catch fire.

Be careful when moving burning candle – the class can be hot.

Keep the burning candle out of reach of children and pets.

Do not burn a candle in a draught.

Never leave burning candle unattended!

Safety of cosmetics

Any use of cosmetics requires consideration of your skin type and health condition.  If you feel that the use of the product makes you feel any way worse than usual, stop using the product immediately and please inform us about it.

JOIK ensures that all the ingredients in the products comply with the requirements of the European Union and all the ingredients are marked on product packages. Carefully study the ingredients list on the packaging, JOIK cannot be held responsible for problems that can occur on the basis of personal intolerance or mismatch.

Disclaimer

All descriptions and recommendations on this website are provided for information purposes only and are not intended to diagnose or replace the advice of professionals.

Our claims about the properties of the ingredients are based on the well-known and widespread information.

Prior to use of the products, please read the list of ingredients and instructions for use. By purchasing or using our products you accept the fact that that some ingredients, including natural ingredients, may still cause sensitivity or allergic reactions that JOIK cannot not be held responsible. The use of products should be always based on user’s health, allergies and skin type.

JOIK does not hold responsibility for the use of products, when use is not based on the purpose of the product.

Users must carefully follow the instructions of safety and product usage. JOIK does not hold responsibility for any damage that occurred if these instructions were not followed.

Since the content of the website and software is continuously developing, we cannot rule out that the e-shop is temporarily not available or there are malfunctions in the system or errors in published information. We are sorry in advance for this and note, that in the case of the obvious errors during the purchase, it does not bring us to the obligation to perform the contract.

Copyright

The contents of this website, including its layout, graphics, images and texts are protected by copyright. Any right of use of the contents on this website is an exclusive right of JOIK OÜ or the indicated author. Except to the extent explicitly permitted by the applicable laws, the contents of this website may not be reproduced, distributed, modified or used in any other way without the prior written consent of JOIK OÜ.

Trademark

JOIK® is registered trademark. The use of identical or confusingly similar marks is allowed only with the prior written consent of JOIK OÜ.

Design

The appearances of all JOIK products are protected as European Union Community Designs according to Council Regulation (EC) No 6/2002. The exclusive right of designs belongs to JOIK OÜ

Governing law

Use of this website and the legal notices contained on the website are governed by and interpreted in accordance with the law of Republic of Estonia. All raised disputes will be resolved under Estonian jurisdiction in Harju County Court, unless the law provides directly otherwise.

Changes

JOIK reserves the right to change its’ website terms and conditions at any time without prior notice.

USAGE OF DATA

JOIK does its best to protect its clients' privacy.

By using this website, you accept these terms and conditions of usage of data.

We assure, that our usage of data is in accordance with the laws of the Republic of Estonia and the relevant legislative acts of the European Union.

We collect personal data for the purpose of identifying and communicating with the clients and in order to offer more convenient use of the website.

Personal data collection may occur in the following ways:

-              by providing the contact information,

-              by using cookies or information specified in the user's account when using the web page;

-              by making a purchase in the web-shop

By using the collected data, we can inform our clients about upcoming events, campaigns and products announcements. However, consumers have right to refuse from such notification in any time.

We also collect data for statistical purposes. In addition, we may collect information about the clients’ activities on our website. This kind data is not associated with any particular person.

JOIK uses precautionary measures to protect the customers' personal data. Only the authorized personnel have access to data processing and editing.

All the personal data posted by consumers while shopping at the web shop is considered confidential information and third parties may not use it in any way without prior written permission of JOIK OÜ.

Use of this website and the legal notices contained on the website are governed by and interpreted in accordance with the law of Republic of Estonia. All parties submit to the jurisdiction of the Estonian courts.

We reserve the right to make changes to the terms of Privacy Policy.

Cookies

Website uses cookies technology to collect information about the use of the website and to distinguish users in order to offer more convenient use of the website. By using this website, you agree to use of cookies.

A cookie is a small file of text that is sent to your browser and stored on user’s device.

We use the following cookies:

-              session cookies, that will be erased automatically after every visit;

-              permanent cookies, that remain after repeated visit;

-              cookies of third parties, that are used by webpages which linked to our website (e.g. Facebook, banks). We do not control these cookies, so please read about their cookie-policy in their webpages.

Treatment of animals

JOIK products are not tested on animals and we do not sell our products in countries where the animal testing for cosmetic products is mandatory.

Reselling

JOIK web-shop is not intended for buyers with reselling purposes. JOIK reserves the right to refuse to fulfill orders for which there is reasonable doubt that the products are ordered for the purpose of resale. If you are interested in resale of JOIK products, please contact us at joik@joik.ee.

Questions and suggestions

In addition to high quality products we want to offer a good and friendly service. Your opinion is very important to us, so if you have questions or suggestions, please send an e-mail to joik@joik.ee or call 475 7201.